Thoughts and Ideas

  • The State of UX Design in 2022: What Lies Ahead

    Since the inception of UX design in 1993, the field has been constantly evolving, changing, and redefining its core concepts. By keeping abreast of the latest trends in technology, communication, and what’s happening worldwide, teams can create products and solutions that will have a meaningful and lasting impact on the people who use their interfaces.  […]

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  • Service Design Expectation

    How to Meet Service Design Expectations in the “New Normal”

    Over the past few years, services across industries have gone mostly touchless and digital, removing humans as much as possible. We now have easier remote banking, contactless food delivery, telehealth access, and online shopping for all of retail.  With a new normal establishing itself between the ebbs and surges of COVID, we have the ability […]

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  • Digital Banking Trends Grand Studio

    Digital Banking Trends – The Future of Banking

    The rise of digital banking has been meteoric. As the world has become increasingly digitized and fast-paced, many consumers no longer have the time or inclination to go to a physical bank.  Most traditional banking institutions have adapted to this by increasing their online presence and allowing the majority of transactions to be done through […]

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  • The Impact of Wearable Technology in Healthcare

    Nearly 80% of people have utilized wearable technology to monitor their health and wellbeing, and in the past few years, that usage has more than tripled across consumers of all ages.  These devices have been instrumental in revolutionizing the way that people monitor their health and wellness, and studies have shown that when people are […]

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  • healthcare trends

    3 Healthcare Trends to Watch

    If the world’s had it rough over the past couple of years, our healthcare systems and the people who keep them running have had it even rougher. They’ve been responsible for treating huge volumes of contagious patients, battling medical misinformation along with population-wide fear and grief, and reinventing the very way care is delivered to […]

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  • Keeping Calm and Connected Through Day-to-Day User Research

    Moderating interviews can be a fun and challenging task. Between making sure you’re talking with the right people about the right things, capturing information, and decoding it, there is a lot to do! Sometimes interviews are over 30 minutes, some are interactive, some are short, pointed, five-minute intercepts. In the last few months alone, Grand […]

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  • De-Risking Software Investment with Usability Testing

    By now, most of us have interacted with a doctor or nurse via video. COVID’s increased demands on medical professionals, combined with the need to prevent community transmission wherever possible, have accelerated an already-developing practice in the delivery of medical care: remote patient monitoring, or RPM. Clinicians are presented with many technical service options designed […]

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  • Growing Culture in a Hybrid Workforce

    Let’s face it; hybrid work is here to stay! But, if you aren’t convinced, a recent report discovered that 83% of the 9,326 workers surveyed say they prefer a hybrid model — in which they can work remotely at least 25% of the time. At Grand Studio, we want to create an environment where everyone […]

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  • Forward-Thinking Design Systems

    In the chaos of the everyday, it’s often hard to step back and assess whether your organization’s design system is really working. But coming to the realization that it could be better, and then making the decision to change things around— well, that’s overwhelming. Where should you start?  The benefits to reevaluating, maintaining, and evolving […]

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  • Three designers discussing concept sketches around a table

    The Death of Personas

    Nearly ten years ago, we were asked by a large financial services company to help their innovation group spread the gospel of human centricity. Over several years and many product design projects, we created dozens of empathy artifacts, most notably several different generations of personas. These personas were beautiful objects with big photos and many personal […]

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  • Introducing the New Grand Brand

    Welcome to a new rebrand and a new era for the company. Three years ago we officially renamed Moment Chicago as Grand Studio and became a new company. We had little time then to reflect inward on establishing our mission and values as a new brand, so we very quickly pulled together a new logo […]

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  • The design team circling up with stakeholders

    Effectively Managing Stakeholders Through Uncertain Times

    Facing ambiguity and building clarity with clients

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  • A view from above of a woman writing on a post-it note during a digital workshop

    Remote Workshops: Design & Facilitation

    Our work requires collaboration with clients, and this is best done in person. Since that hasn’t been an option for a while, we’re all developing new ways of getting the information and feedback we need from our client teams. When you’re designing in complex enterprise spaces, you’ll encounter a common problem: No matter how smart […]

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  • A cup of coffee in front of the screen during a zoom meeting

    Being Remote Challenges the Level of Empathy Required to Make Others Feel Heard, Appreciated…

    Thoughts from Grand Studio on staying human in quarantine

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  • A couple holding hands

    Using Voice Interfaces in Emotionally-Fraught Industries

    I’ve had the pleasure (and pain) of working in several high-stakes industries like healthcare and finance, and one truth rings out across any high-stakes scenario: people get super emotional. Unsurprisingly, they particularly get emotional when it comes to their life or livelihood. However, it’s interesting to note that, from a product design perspective, we don’t […]

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