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Service Design
Service design can be quite a complicated beast, even for the most experienced design or business teams, often proving to be nebulous and emotionally-laden. Our studio is well-versed in thorny, ambiguous problem spaces and identifying the behaviors and emotions that drive business outcomes, and crafting service solutions to meet people where they are while serving the business supporting them.
Our Services Designed Includes
RESEARCH, SERVICE AND DIGITAL DESIGN FOR A HEALTHCARE ORGANIZATION
Our design services have helped over 150+ hospitals and 2500+ centers of care across the US. We started with a short discovery project involving primary research and a strategy which led into the execution, testing, and delivery of a keystone service and digital product combination. Throughout these phases, we set up additional internal processes for how Design, Development and Product would operate within the organization.
RESEARCH, OPERATION AND DIGITAL DESIGN
We provided our design service for a global food company with approximately 40K restaurants worldwide. We created an assessment process and supporting digital tool to create fairness and evidence-based analytics of each store and group of stores’ performances.
RESEARCH AND SERVICE DESIGN FOR A FORTUNE 500 INSURANCE COMPANY
We stepped in to help revitalize the life insurance sales for a widely-known brand that had lagging revenue in this sensitive area. Understanding the behaviors and barriers to their customer base allowed us to design a wildly successful service for their agents to better serve these customers.
What Clients Say About Us
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“WHAT I FIND MOST IMPRESSIVE IS THEIR ABILITY TO NAVIGATE AMBIGUITY.”
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“THEY’RE ONE OF THE BEST VENDORS I’VE WORKED WITH.”
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“THEY WERE VERY TRANSPARENT AND RESPONSIVE TO OUR FEEDBACK.”
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“OUR TEAM HAS ONGOING DISCUSSIONS ABOUT WAYS THEY CAN CONTINUE WORKING WITH THEM.”
Industries We Specialize In
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SPORTS & ENTERTAINMENT
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FOOD & HOSPITALITY
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HEALTHCARE
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FINANCIAL SERVICES
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INSURANCE
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MANUFACTURING
